Self-Service KIOSK Solution

Improving Business in every direction

Self-Service KIOSK Solutions are interactive kiosks that provide audiences with engaging digital content and information through a user-friendly interface developed by XYREON. KIOSK are the future of many enterprises, providing automation and efficiency in a variety of ways. Self-Service KIOSK Solution has many uses and benefits, and can be used for a variety of purposes including retail sales, bill payment via cash, e-wallet or credit/debit, wayfinding, tourism, information sharing and more. KIOSK are also able to connect to the server, and can function as digital signage when not in use. KIOSK content is completely customizable and can be easily updated from a remote location.

KIOSK can be used in a variety of industries such as hotel self check in kiosk, self ordering kiosk for restaurants and self payment kiosk machines. Each of these KIOSKs have different features ranging from varieties of touch screen KIOSK features to ticketing KIOSK in Malaysia. As an added bonus, during idle, our KIOSK will function as Digital Signage to that can share different information from promotions and products, to directions and announcements.

REACH A LARGER AUDIENCE

Self-Service KIOSK can be customized to optimize audience reach through multi-language support.

INCREASE EFFICIENCY

Self-Service KIOSK can increasing efficiency across a range of industries from government to retails to entertainment.

IMPROVE USER EXPERIENCE

By creating efficiencies and interaction with information, Self-Service KIOSK can improve user experience.

OEM KIOSK SYSTEM

Our client's can work with us to design and develop our Self-Service KIOSK with their Logo.

Self-Service KIOSK Industry

F&B

ENTERTAINMENT

HOSPITALITY

MANUFACTURING

TRANSPORTATION

RETAIL

SMART CITY

HEALTHCARE

BANKING

Wondering which kind of

KIOSK suit your business?

XYREON is a fully integrated Self-Service KIOSK manufacturer, providing KIOSK design, manufacturing and Software Solutions. We are equipped with the up-to-date knowledge on the latest technology, which enables us to offer excellent solutions to fulfill the requirements of our customers.

**Due to the strict NDA with our clients, we are not able to showcase all of our KIOSK design, please send us your enquiry.

FAQ

Frequently Asked Questions

A Self-service KIOSK is an interactive kiosk that provides audiences with engaging digital content and information through a user-friendly interface developed by XYREON.

A self-service kiosk can serve customers 24/7 without the need for taking breaks unless it is for routine machine maintenance and upgrades. The implementation of self-service kiosks helps businesses with their customer management processes so they can operate more efficiently.

Self-Service KIOSK has many uses and benefits, and can be used for a variety of purposes including retail sales, bill payment via cash, e-wallet or credit/debit, wayfinding, tourism, information sharing, and benefit businesses with the followings:

  • Shorten customer waiting time with a quicker queue management process for customers
  • Increase revenue by providing more upsell opportunities to customers
  • Minimise employee errors from the informational self-service kiosk guidance with more accurate features.
  • Understand customers’ behaviour and interest from the data collection of customers’ feedback, preference, and journey in a self-service kiosk. It provides strategic opportunities to implement new marketing strategies and acknowledge the overall customer flow process of a location.
  • Contactless purchase without the need for assistance from an employee.

The self-service kiosk requires hardware and specialised software to function. The main hardware that is needed is a touch screen for customer interaction. Other items depend on the industry or services that your business is in. This could range from a barcode scanner, printer, camera, to card readers, etc. The software will then run to help complete the tasks at hand. Some kiosks will help to take food orders while others may help in the purchase of a bus ticket. Either way, a kiosk is there to aid in purchasing and booking and to further streamline business processes.

There are many ways a self-service kiosk can assist in managing customers. Self-service kiosks help with:

  • Airline self-Check In: check in process will significantly reduce long lines at airports.
  • Bill Payment: Payment kiosks mirror the experience that most consumers are familiar with at ATMs, facilitating quick, easy, and on-demand bill payments.
  • Hotel Self-Check In/Out: Allow guests to expedite more routine tasks like booking, check-in and check-out.
  • Ticketing: Whether it is for point redemption, ticketing purchase or membership services, it can help to enhance customer’s experience.
  • Food & Beverage Self Ordering: Invites customers to purchase more through suggestive selling, without feeling the pressure of the queue behind them, providing all the necessary time to explore the digital menu and offerings available before making the payment.
  • Human Resources:  can be designed to take on a multitude of tasks. Whether it’s for employee and visitor check-in, item validations, wayfinding, or information centre. It is a highly effective way to remove some of the administrative burden from employees and promote efficiency.
  • Registration: Visitors can simply use a visitor registration kiosk to scan their ID or enter pre-registration information.
  • 3D Maps & Directory: This is often seen in shopping centres where the self-service kiosk system shows you where you are and how to get to your desired store.
  • Digital Signage: To provide public information, convey internal communication or share product information to enhance customer service.
  • Rating: To get real-time customer feedback data.

Kiosks today can accept a variety of payments. Kiosks that accept payments are usually equipped with a credit/debit card reader device that is built into the kiosk system. Some may offer an option for QR payments for Duit Now, Touch ‘n Go and Grab Pay to name a few. This option will normally pop up on the interactive screen for customers to scan and pay with. As for cash, it depends on the store. Some kiosks are able to receive cash payments with their system hardware. It will accept cash and in some cases, also offer change if that is programmed into the machine.

Yes! Self-service kiosks can integrate with or use it as the point-of-sale (POS) system. The POS system has an API to work with Kiosk systems to collect data and share it with each other so that proper action may be taken. For example, ordering food from the self-service kiosk and paying at the counter where the POS system is.

There are many industries that can apply a kiosk system, depending on the management process you are looking for. Kiosks can be customer facing or employee oriented. However, here are some of the most common industries that use self-service kiosk systems:

  • Food & Beverage
  • Entertainment
  • Healthcare
  • Hospitality
  • Manufacturing
  • Transportation
  • Retail
  • Smart City
  • Banking

Is your industry not on the list? Inquiry to find out how kiosk systems can assist your business industry.

Self-service kiosks are in place to aid businesses. They are able to be automated, process large banks of data and store it accordingly. Though, there are certain shortcomings when a person would be better fit for the job. These include answering difficult questions, assisting customers when using kiosks, other complex tasks outside the scope of the kiosk, operation monitoring, and solving technical issues etc. In some respects, yes a kiosk is efficient, though you will need employees to do complex tasks that would also contribute to the success of a business operation.

Self-service kiosks are in place to aid businesses. They are able to be automated, process large banks of data and store it accordingly. Though, there are certain shortcomings when a person would be better fit for the job. These include answering difficult questions, assisting customers when using kiosks, other complex tasks outside the scope of the kiosk, operation monitoring, and solving technical issues etc. In some respects, yes a kiosk is efficient, though you will need employees to do complex tasks that would also contribute to the success of a business operation.

  • Identify Your Needs: When it comes to selecting the right kiosk for your business, one should take into consideration which part of the business operation can improve. Will it improve in terms of profit, quality service or management process?
  • Research and Filter: Once you identify your objective of having a self-service kiosk, you have eliminated most of the filtering by only looking for the requirements that match your business objective. From here you may start looking for different features and products that are most suitable for your business.
  • Store Placement: A kiosk should be easy to access with clear visibility for customers to notice. It should not be somewhere hard to spot while making sure it does not interfere with employee and customer accessibility.
  • Design and Install: Ensure that your interactive kiosks are easily understood by your target audience, and be sure that it is simple for customers to gain their desired product and/or service information. Information should be clear and readable, therefore a strong user interface is one of the strong roles for kiosk devices.
  • Choosing the Right Partner: A trustworthy partner can create a good user experience for your customers with after purchase service to ensure the product helps close the loosening gap in your business without concerns.

As an ISO 9001:2015 certified company that has quality in providing the requirements that meet the customer needs, especially a device like self-service kiosk, Xyreon strives to provide excellence to our customers. Quality is our main priority, as we want to ensure that each product is high quality. We practise testing and checking self-service kiosks consistently, while also adapting to the latest technology.

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