Self-service kiosks are in place to aid businesses. They are able to be automated, process large banks of data and store it accordingly. Though, there are certain shortcomings when a person would be better fit for the job. These include answering difficult questions, assisting customers when using kiosks, other complex tasks outside the scope of the kiosk, operation monitoring, and solving technical issues etc. In some respects, yes a kiosk is efficient, though you will need employees to do complex tasks that would also contribute to the success of a business operation.
- Identify Your Needs: When it comes to selecting the right kiosk for your business, one should take into consideration which part of the business operation can improve. Will it improve in terms of profit, quality service or management process?
- Research and Filter: Once you identify your objective of having a self-service kiosk, you have eliminated most of the filtering by only looking for the requirements that match your business objective. From here you may start looking for different features and products that are most suitable for your business.
- Store Placement: A kiosk should be easy to access with clear visibility for customers to notice. It should not be somewhere hard to spot while making sure it does not interfere with employee and customer accessibility.
- Design and Install: Ensure that your interactive kiosks are easily understood by your target audience, and be sure that it is simple for customers to gain their desired product and/or service information. Information should be clear and readable, therefore a strong user interface is one of the strong roles for kiosk devices.
- Choosing the Right Partner: A trustworthy partner can create a good user experience for your customers with after purchase service to ensure the product helps close the loosening gap in your business without concerns.
As an ISO 9001:2015 certified company that has quality in providing the requirements that meet the customer needs, especially a device like self-service kiosk, Xyreon strives to provide excellence to our customers. Quality is our main priority, as we want to ensure that each product is high quality. We practise testing and checking self-service kiosks consistently, while also adapting to the latest technology.