Question 1

What is a Self-Service Kiosk?

Accepted Answer

A Self-Service KIOSK is an interactive kiosk that provides audiences with engaging digital content and information through a user-friendly interface developed by XYREON.

A self-service kiosk can serve customers 24/7 without the need for taking breaks, unless for routine machine maintenance and upgrades. The implementation of self-service kiosks helps businesses with their customer management processes so they can operate more efficiently.

Question 2

What are the benefits of Self-Service Kiosks?

Accepted Answer

Self-Service KIOSK has many uses and benefits including retail sales, bill payment via cash/e-wallet/credit/debit, wayfinding, tourism and information sharing. Benefits include:
• Shorten customer waiting time with quicker queue management
• Increase revenue by providing more upsell opportunities
• Minimise employee errors with accurate self-service guidance
• Understand customer behaviour from data collection
• Contactless purchase without employee assistance

Question 3

How do Self-Service Kiosks work?

Accepted Answer

The self-service kiosk requires hardware and specialised software to function. The main hardware needed is a touch screen for customer interaction. Other items depend on the industry — barcode scanner, printer, camera, card readers, etc. The software then runs to complete the task, whether taking food orders or purchasing a bus ticket, to further streamline business processes.

Question 4

What's the use of the Self-Service Kiosk system?

Accepted Answer

Self-service kiosks help with: Airline self check-in, Bill Payment, Hotel Self Check-In/Out, Ticketing, Food & Beverage Self Ordering, Human Resources tasks, Registration, 3D Maps & Directory, Digital Signage, and customer Rating/feedback.

Question 5

What kind of payment is accepted by a self-order Kiosk?

Accepted Answer

Kiosks today can accept a variety of payments — credit/debit card readers built into the kiosk, QR payments (DuitNow, Touch ’n Go, GrabPay), and in some cases cash with change, depending on the store and hardware.

Question 6

Can Self-Service Kiosks integrate with point-of-sale (POS) systems?

Accepted Answer

Yes! Self-service kiosks can integrate with — or be used as — the point-of-sale (POS) system. The POS system has an API to work with kiosk systems to collect and share data so that proper action may be taken.

Question 7

Which industries use Self-Service Kiosks?

Accepted Answer

Common industries: Food & Beverage, Entertainment, Healthcare, Hospitality, Manufacturing, Transportation, Retail, Smart City and Banking. Is your industry not on the list? Enquire to find out how kiosk systems can assist your business.

Question 8

Can I use a Self-Service Kiosk to replace my employees?

Accepted Answer

Self-service kiosks are in place to aid businesses — automating and processing large banks of data. However some tasks are better suited to people (difficult questions, assisting customers, complex tasks, monitoring, technical issues). A kiosk is efficient, but employees remain essential to a successful operation.

Improving Business in every direction

REACH A LARGER AUDIENCE

INCREASE EFFICIENCY

IMPROVE USER EXPERIENCE

OEM KIOSK SYSTEM

Self-Service KIOSK Industry

Wondering which kind ofKIOSK suits your business?

Frequently Asked Questions